PRIVACY POLICY
This privacy policy ("Privacy Policy") explains how we collect, process, and use personal data obtained from you when you use our Website or Contact Form. It also describes your rights under data protection laws.
Whenever the following capitalized terms are used in this Privacy Policy, they mean:
- Administrator – UNEVEN, the trade name of Madina Akavova Davidiuk, a self-employed professional (autónoma) registered in Spain with NIF: 60883632X and business address at 28015 Madrid, Vallehermoso 26, 4D operating under Spanish law and subject to the General Data Protection Regulation (GDPR).
- User – any person using the Website or the Contact Form.
- Website – the domain www.unevenobjects.com, operated by the Administrator.
- Contact Form – an electronic service available on the Website allowing Users to send messages to the Administrator.
- GDPR – Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data.
We process your personal data to provide the Contact Form service. Providing your data is voluntary but necessary to use this service.
The legal basis for processing includes:
The legal basis for processing includes:
- Performance of a contract or steps taken at your request (Art. 6(1)(b) GDPR),
- Our legitimate interests (Art. 6(1)(f) GDPR),
- Your consent where applicable (Art. 6(1)(a) GDPR).
Your data will be processed as long as necessary for the stated purposes, but no longer than until you withdraw consent or object to the processing.
Your personal data may be shared with data processors (e.g., hosting providers, IT support) acting on our behalf under a data processing agreement. We ensure they comply with GDPR requirements.
As a data subject under GDPR, you have the right to:
- Access your personal data (Art. 15),
- Rectify incorrect or incomplete data (Art. 16),
- Erase your data ("right to be forgotten," Art. 17),
- Restrict processing (Art. 18),
- Object to processing based on our legitimate interests (Art. 21),
- Data portability (Art. 20), where applicable.
If we process your data based on consent, you may withdraw it at any time. This does not affect the lawfulness of prior processing. Withdrawal may prevent us from providing the Contact Form service.
Your personal data will not be transferred outside the European Union unless:
- You provide prior written consent,
- The transfer meets GDPR requirements, including standard contractual clauses or adequacy decisions.
You have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your data has been processed unlawfully.
Website:www.aepd.es
Website:www.aepd.es
Cookies are small files stored on your device by your browser.
We use:
You can manage cookie settings in your browser. Blocking cookies may limit the Website’s functionality.
We may also use third-party cookies from platforms like Google, Meta (Facebook), or X (Twitter). For details, refer to their privacy policies.
We use:
- Necessary cookies to ensure the proper functioning of the Website.
- Analytics cookies to track user behavior for improving our content and services.
You can manage cookie settings in your browser. Blocking cookies may limit the Website’s functionality.
We may also use third-party cookies from platforms like Google, Meta (Facebook), or X (Twitter). For details, refer to their privacy policies.
To use the Contact Form, you must provide:
- Email address (required),
- Subject and message content (required),
- Optional: name, surname, phone number, company name.
We may use automated profiling based on cookies to analyze preferences and improve user experience. This does not affect individual decision-making.
We may update this Privacy Policy due to legal, technical, or functional changes. The updated version will be posted on the Website with the effective date.
Continued use of the Website after changes indicates your acceptance of the new terms.
Continued use of the Website after changes indicates your acceptance of the new terms.
SHIPPING & RETURNS
Shipping & delivery of the products
Returns
Product Warranty
SHIPMENT
We work with trusted international carriers such as DHL and UPS to ensure safe delivery of our products. All items are securely packaged to prevent damage during transit.
Please note that shipping costs are not included in the product price and will be calculated at checkout. For oversized or bulky items, the shipping cost shown is an estimate. For an exact quote, feel free to contact us at dare@unevenobjects.com.
We work with trusted international carriers such as DHL and UPS to ensure safe delivery of our products. All items are securely packaged to prevent damage during transit.
Please note that shipping costs are not included in the product price and will be calculated at checkout. For oversized or bulky items, the shipping cost shown is an estimate. For an exact quote, feel free to contact us at dare@unevenobjects.com.
DUTIES & TAXES
Import duties and local taxes (if applicable) are not included in the purchase price and must be paid by the recipient once the order arrives in the destination country.
As customs policies vary widely, we are unable to predict or influence these charges. We recommend checking with your local customs office for detailed information before placing an order.
Import duties and local taxes (if applicable) are not included in the purchase price and must be paid by the recipient once the order arrives in the destination country.
As customs policies vary widely, we are unable to predict or influence these charges. We recommend checking with your local customs office for detailed information before placing an order.
RETURNS
All UNEVEN pieces are made to order and customized according to your chosen finishes, upholstery, and colors.
For this reason, orders are generally non-returnable and non-refundable.
However, if you wish to request a return, please contact us within 14 days of receiving your order at dare@unevenobjects.com. Each case will be reviewed individually.
To be eligible for a return:
Once the return is approved and the item has reached our studio, we will process a refund (excluding shipping) within 14 days.
Please note that items produced with custom dimensions, colors, or fabrics are considered final sale unless proven faulty or damaged upon delivery.
DAMAGED OR FAULTY ITEMS
All pieces are carefully inspected before shipment.
If your order arrives damaged or incorrect, please email us within 3 calendar days of delivery at dare@unevenobjects.com with:
We’ll do our best to resolve it quickly.
All UNEVEN pieces are made to order and customized according to your chosen finishes, upholstery, and colors.
For this reason, orders are generally non-returnable and non-refundable.
However, if you wish to request a return, please contact us within 14 days of receiving your order at dare@unevenobjects.com. Each case will be reviewed individually.
To be eligible for a return:
- The product must be unused and in perfect condition.
- It must be returned in its original packaging.
- Only products that can be resold as new will be accepted.
- Shipping and return costs are the customer’s responsibility.
Once the return is approved and the item has reached our studio, we will process a refund (excluding shipping) within 14 days.
Please note that items produced with custom dimensions, colors, or fabrics are considered final sale unless proven faulty or damaged upon delivery.
DAMAGED OR FAULTY ITEMS
All pieces are carefully inspected before shipment.
If your order arrives damaged or incorrect, please email us within 3 calendar days of delivery at dare@unevenobjects.com with:
- Your order number.
- A brief description of the issue.
- Photos clearly showing the damage or defect.
We’ll do our best to resolve it quickly.
RETURN SHIPPING
Customers are responsible for arranging and covering the cost of return shipping, as well as any applicable customs fees, taxes, or duties.
Returned items remain under your responsibility until they reach our studio in Madrid. UNEVEN is not liable for lost or damaged parcels during return transit.
We recommend using a tracked and insured service, and keeping proof of shipment.
HOW TO RETURN
1. Contact us at dare@unevenobjects.com within 14 days of receiving your order to request a return.
2. Wait for confirmation and return instructions from our team.
3. Ship the item(s) back in the original packaging within 14 days of your return request.
4. Ensure the product is well-protected and unused.
5. Once received and inspected, we’ll process the refund (minus shipping) within 14 days.
6. If the item is damaged or not in resaleable condition, we reserve the right to reduce or decline the refund.
Customers are responsible for arranging and covering the cost of return shipping, as well as any applicable customs fees, taxes, or duties.
Returned items remain under your responsibility until they reach our studio in Madrid. UNEVEN is not liable for lost or damaged parcels during return transit.
We recommend using a tracked and insured service, and keeping proof of shipment.
HOW TO RETURN
1. Contact us at dare@unevenobjects.com within 14 days of receiving your order to request a return.
2. Wait for confirmation and return instructions from our team.
3. Ship the item(s) back in the original packaging within 14 days of your return request.
4. Ensure the product is well-protected and unused.
5. Once received and inspected, we’ll process the refund (minus shipping) within 14 days.
6. If the item is damaged or not in resaleable condition, we reserve the right to reduce or decline the refund.
WARRANTY
Coverage Period: 24 months from the date of purchase
At UNEVEN, we stand behind the quality of our pieces. Each item is made with care, using high-quality materials and artisanal techniques. That’s why we offer a 2-year warranty on all products used under normal indoor conditions.
This warranty covers any manufacturing defects in materials or craftsmanship. Please note that we reserve the right to refuse repairs if the product has not been used or maintained according to our recommended care guidelines.
For full care instructions, please refer to our Care Instructions.
WHAT IS COVERED
Coverage Period: 24 months from the date of purchase
At UNEVEN, we stand behind the quality of our pieces. Each item is made with care, using high-quality materials and artisanal techniques. That’s why we offer a 2-year warranty on all products used under normal indoor conditions.
This warranty covers any manufacturing defects in materials or craftsmanship. Please note that we reserve the right to refuse repairs if the product has not been used or maintained according to our recommended care guidelines.
For full care instructions, please refer to our Care Instructions.
WHAT IS COVERED
- Structural faults or defects in finish that arise during normal indoor use.
- Issues due to faulty materials or craftsmanship, reported within 24 months.
- Only valid for products used and maintained as instructed.
WHAT IS NOT COVERED
Please note: variations in color, texture, or tone are part of the natural charm of our materials and finishes. These are not considered defects.
HOW TO MAKE A CLAIM
If you believe your product is faulty:
1. Contact us at dare@unevenobjects.com or through your original point of purchase.
2. Provide proof of purchase (invoice or receipt).
3. Share photos and a short description of the issue.
4. We may request to inspect the item to assess the claim.
If the issue is covered under warranty, we will offer a repair or replacement or a comparable solution if the original materials are no longer available.
- Damage caused by improper use, storage, installation, or cleaning.
- Exposure to direct sunlight, humidity, extreme heat or cold.
- Scratches, stains, dents, or other accidental damage.
- Natural variations in wood grain, fabric weave, or finish.
- Normal wear and tear, including fabric pilling, fading, or foam softening.
- Use of abrasive or chemical cleaning products.
- Unauthorized repairs or alterations.
Please note: variations in color, texture, or tone are part of the natural charm of our materials and finishes. These are not considered defects.
HOW TO MAKE A CLAIM
If you believe your product is faulty:
1. Contact us at dare@unevenobjects.com or through your original point of purchase.
2. Provide proof of purchase (invoice or receipt).
3. Share photos and a short description of the issue.
4. We may request to inspect the item to assess the claim.
If the issue is covered under warranty, we will offer a repair or replacement or a comparable solution if the original materials are no longer available.